Frequently Asked Questions
How long will the appointment last?
The new patient appointment lasts between 45 minutes to an hour.
Just nails and a routine appointment is around 30 minutes.
Gait analysis and Biomechanical appointments can take up to an hour.
Do I need to bring anything to my appointment?
When you come to a new patient appointment, bringing a list of your medication would be helpful.
When coming to a gait and biomechanical, appointment bring a few pairs of shoes that you wear on a regular basis and bring along some shorts or trousers that can be rolled up above your knees.
What time should I arrive?
For a New Patient appointment it is a good idea to arrive 5 minutes before the appointment time to complete the relevant paperwork. This will ensure you're get the most out of your appointment.
How can I pay?
Payments by cash or card are welcome.
We use a system called Square.
We can send receipts by email or text message.
We can also send you an email with a full payment history, which displays the podiatrists HCPC number which is required for you to claim on your private medical insurance. Please ask at reception.
Where can I park?
There is a public car park behind the clinic which is FREE for an hour but you need to display a ticket. There is also 2 Blue badge parking bays.
On street parking on Market Street FREE for an hour.
Disabled parking opposite the clinic for 3 cars, you must display your blue badge.
What will happen at my first appointment?
We will start by checking the circulation in your feet, feeling for the 2 pedal pulses in each foot and listening to them with a doppler (this is non invasive and not painful). If your medical history indicates it, we may also check the amount of sensation you have in your feet (again, non invasive and not painful).
We will then carry out the treatment on your feet and finish with a short foot massage and application of Gehwol foot cream.
Are there any steps in the clinic?
There is a small front step into the clinic.
There are also 2 steps up to the clinic room, where there is a handle available if needed.
Does it hurt?
No. General toe nail cutting, hard skin reduction and corn removal does not normally hurt.
If you are seeking help for an ingrowing toe nail, by the nature of the condition, treatment is likely to cause some discomfort or pain.